Contact Us We'll get back to you quickly
Whether you have a question about your account, a platform feature, a funding step, or something else — send us a message and we'll respond with a clear, useful answer.
Send Us a Message
Customer Support
Our support team handles account access issues, platform navigation, funding questions, and anything else that is blocking your next step.
Address
11 GRACE AVENUE, STE 108
GREAT NECK, NEW YORK, 11021
USA
Phone
Our Global Offices
We have teams across multiple regions. Choose the office closest to you, or simply use email or the contact form above — our response time is the same regardless of location.
North America
New York, San Francisco, Toronto
New York
11 GRACE AVENUE, STE 108
GREAT NECK, NEW YORK, 11021
Trading Hours: 9:30 AM - 4:00 PM EST
San Francisco
301 HOWARD STREET
SAN FRANCISCO, CA 94105
Trading Hours: 6:30 AM - 1:00 PM PST
Toronto
199 BAY STREET
TORONTO, ONTARIO, M5L 1E2
Trading Hours: 9:30 AM - 4:00 PM EST
Europe
London, Frankfurt, Zurich
London
1 CANADA SQUARE
CANARY WHARF, LONDON, E14 5AB
Trading Hours: 8:00 AM - 4:30 PM GMT
Frankfurt
MAINZER LANDSTRASSE 50
FRANKFURT, 60325
Trading Hours: 9:00 AM - 5:30 PM CET
Zurich
BAHNHOFSTRASSE 64
ZURICH, 8001
Trading Hours: 9:00 AM - 5:30 PM CET
Asia Pacific
Singapore, Hong Kong, Tokyo
Singapore
ONE RAFFLES QUAY
SINGAPORE, 048583
Trading Hours: 9:00 AM - 5:00 PM SGT
Hong Kong
INTERNATIONAL FINANCE CENTRE
CENTRAL, HONG KONG
Trading Hours: 9:30 AM - 4:00 PM HKT
Tokyo
MARUNOUCHI BUILDING
CHIYODA-KU, TOKYO, 100-0005
Trading Hours: 9:00 AM - 3:00 PM JST
Common Questions
A few things clients ask most often about getting in touch and what to expect from our support team.